Returns and Refund Policy

Last updated: 21st April, 2026

Fluent Nutrition ("we", "our", or "us") aims to ensure customer satisfaction with every purchase made through https://fluentnutrition.co.uk. This Returns and Refund Policy outlines the conditions under which returns and refunds are accepted.

Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
The item must be in the same condition that you received it
Proof of purchase (order confirmation or receipt) is required

Certain items may not be eligible for return due to hygiene and safety reasons, especially consumable or nutritional products that have been opened.

Non-Returnable Items

We do not accept returns for:

Opened or used products
Perishable goods
Items returned after the 14-day return period
Products not in their original condition or packaging

Return Process

To initiate a return, please contact us at info@fluentnutrition.co.uk with your order details and reason for return. If your return is approved, we will provide instructions on how and where to send your item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time may take 5–10 business days depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us via email.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@fluentnutrition.co.uk with relevant details and, if possible, photographic evidence.